Frequently asked questions
How do I request a return?
You can easily submit a return request via your account or by clicking the "Return" button on this page. After your request, you will receive further instructions.
Is returning free?
Returns are not free. The cost of the return shipment is for the customer.
Within how many days can I return a product?
You can return your order within 30 days of receipt, provided the product is unused and meets the return conditions.
How do I cancel my order?
You can easily submit a cancellation request through your account or by using the "Cancel" button on this page. Always include your order number.
Until when can I cancel my order?
You can cancel your order as long as it has not yet been shipped. Once your order has been shipped, cancellation is no longer possible. In that case, upon receipt, you can use the return procedure via your account or via the "Return" button on this page.
What happens after I submit a return or cancellation request?
After receiving your application, we will check the details and you will receive further information about the processing.
My order has already been shipped. Can I still cancel?
You can cancel your order as long as it has not yet been shipped. Once your order has been shipped, cancellation is no longer possible. In that case, after receiving the order, you can use the return procedure via your account or via the "Return" button on this page.
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